Mobile Appointment App and Streamlined Medical Service: A Successful Case from China

Junjian Yi

<p>We study a mobile outpatient appointment application launched for Chinese hospitals. The objective is to assess the effect of information provision and a streamlined appointment process on hospital operations and the alignment of healthcare supply and demand. We document that the app increases hospital visits by 9.5% by boosting registrations by 4.8%and reducing appointment cancellations by 3.4%. The app improves the match between patient demand and hospital service by directing patients to less busy days and hospital departments more suitable to a patient&rsquo;s medical conditions. Subsequent app adoptions shorten the average waiting time for booked appointments.</p> <div>&nbsp;</div>

2017-10-12(Thursday)16:40-18:00

N302, Econ Building

English

WISE&SOE

系列讲座

Xiqian Cai

<div>Assistant Professor at Department of Economics, National University of Singapore, he gets his Ph. D. of Economics from Chinese University of Hong Kong. His research interests include Economics on Health and Healthcare, Healthcare Big Data, Labor and Demographic Economics, Economics Development, Economics on Human Capital, Behavioral Economics, Econometrics and Chinese and Asian Economy.&nbsp;</div> <div>Please see <a href="/Upload/File/2017/9/2017093010393967.pdf"><span style="color: rgb(255, 0, 0);">Prof. Yi's CV</span></a> for more information.</div>

“WISE-SOE”高级经济学系列讲座2017秋第二讲（总第386讲）